Our automotive audit program is highly customized and provides you with very accurate business intelligence about how your dealership network is performing.
We undertake regular audits at dealerships and service centers on monthly and quarterly frequency.
List of our automotive audits is as follows
- Audits for dealer and service centre facilities
- Dealership brand standard compliance audits
- New dealership applicant evaluation
- New Service centre applicant evaluation
- Automotive demonstration audit
- Vehicle showroom audits.
We aim to provide you with accurate and reliable feedback from customer’s perspective to facilitate improvement in your operational delivery.
Our automotive auditing system has matured over a period of time and it is proactive in nature.
The main features of Automotive Auditing System are:
- Our automotive specialists make visits to entire network or selected outlets of network and provide you with visibility of actual customer experience in agreed time frame.
- If required by clients, feedback is supported by digital photographs with explanations.
- Structured and detailed feedback is provided through presentations followed by a detailed report.
- If agreed, we provide you online access to the reports, Excel, Word, PowerPoint, PDF reporting and presentations
Automotive audits will bring following benefits:
- Granular visibility of customer interaction points of your business.
- Framework to compare visual and financial performance of your brand.
- An improved brand management program.
- Optimized time and resource utilization.