Our extensive experience to manage mystery Shopping with the luxury cruise helps us to provide the best customer satisfaction and quality services to our clients. We cover routes of cruise liners across the world.
We provide services to prestigious companies operating in Cruise Liner business sectors.
Our mystery Shopping services are designed to identify flaws and inconsistencies in delivery of brand standards on cruise liners and execution of established procedures and our reporting protocols gives you confidence in the business intelligence we gather.
The main purposes of providing personalized Programs are:
- Objective evaluation of customer experience on board a cruise liner
- Identify gap between brand standards and actual practices
- Provide customized reports to clients
- Identify potential training and competency gaps
- Evaluation of all services provided on board and on land pre and post boarding
We have our trained staffs that are competent enough to identify the problems your customer is facing with your services. These mystery passengers are well versed with the products and services you and your competitors are offering.
Our mystery Shopping criteria is developed in conjunction with you and addresses you unique needs.
Our structured reporting protocol gives incisive insights to services and offerings and also very user-friendly which facilities analysis to identify areas of concerns in systematic manner.
We are always at your services with:
- Highly research oriented mystery Shopping program
- Structured reporting protocols
- Feedback and reporting based on business requirements
- Trained and unobtrusive mystery shoppers
- Dedicated client account manager
- Prompt communication for business critical non compliances