Posts Tagged: ISO 20000-1

ISO 20000-1 – IT Service Management System

Posted by & filed under News.

ISO 20000-1 is an IT Service Management System standard that provides a framework for best practices, based on the ITIL principles and ISO 9001:2008. ISO/IEC 20000-1:2011 states requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The main requirements included in service management system are the design, […]