Posts Tagged: SMS

ISO 20000-1 – IT Service Management System

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ISO 20000-1 is an IT Service Management System standard that provides a framework for best practices, based on the ITIL principles and ISO 9001:2008. ISO/IEC 20000-1:2011 states requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The main requirements included in service management system are the design, […]